Smart Lock in Airbnb-User's Guide
GUIDE FOR USER/ GUEST
FINGERTEC SMART LOCK & TIMETEC SECURITY MOBILE APP
IMPORTANT NOTICE
a. Please note, the information below is a reference for Users or Guests that have been invited by their Host to a property secured with the FingerTec Smart Lock. In order to unlock the door, you will have to download the TimeTec Security Mobile App, available on Google Play Store or Apple’s App Store.

b. We also recommend Users to complete the activation steps as soon as your arrangement or booking is finalised to ensure you can smoothly enter the premises when the day arrives.

c. The App sends a virtual key to unlock door via Bluetooth 4.0 (Bluetooth Low Energy) connection. Therefore, if you temporarily do not have access to Internet connection, you can still use your smartphone in an Offline Mode to unlock the door. However, to be able to do so, please sign in to your account and keep the App running in the background.
1. You will receive an invitation email sent by the system. You must download the TimeTec Security Mobile App in order to use the lock.
2. At the login page, tap on Sign Up. Choose either Personal/ Business (additional fields for Company) > Fill in the relevant details > Register. Please ensure that you register for your account using the same email address that was added by your Host in TimeTec Security (the address where you received the Invitation email).
3. After registration, system will send an Activation Email to you > Click on the link to activate your account > Success message.
4. Now, you can login to TimeTec Security App by using the registered email address and password. At the moment, there is not much for you to see or do within the App as the Owner/ Host can only configure the access settings after you have activated your account. Furthermore, you do not have to inform the Host of your registration as they will be updated by system notification and can see your Activation Status on their end.
5. Nevertheless, you can still explore. Go to Menu > Smart Access > Unlock Doors. Or tap on Smart Access on the Dashboard. You would probably see a message “No door assigned yet”. Once your Host configure settings to provide you with temporary access, you will be able to see the Lock icon on the screen (e.g. Lock TL400-111). When the Lock icon is displayed in red, this means you are not allowed to access the lock for the time being.

Before provided with Temporary Access

After provided with Temporary Access

Tap on Lock icon
6. On the day you arrive for Check In, sign in to your account with the App.

i. Go to Menu > Smart Access > Unlock Door. If you have reached the agreed Check In time, the Lock icon will be displayed in grey colour, signifying that you are now allowed to unlock this door.

ii. Ensure that your Bluetooth function is enabled, then tap on the Lock icon to trigger the Unlock command. When verification succeeds, the Smart Lock plays a voice prompt saying “Thank You” and the Door will be unlocked. You have a short time limit to open the door, after which it will lock automatically.

iii. Once you enter the apartment/ house, firmly shut the door closed. The door will lock automatically. However, make sure the door is fully closed for the lock to work properly.

iv. Repeat steps ii & iii every time you enter or leave the premises.
IMPORTANT NOTICE
a. In order to unlock the door using TimeTec Security App, you Do Not Need to touch the Keypad at all. The lock is always on standby and the keypad is only required for Admin settings or password verification method.

b. Each lock is represented with 1 (one) icon, there could be one for Main Entrance and another for your Room Door.

c. Your Host will have specified the Check In and Check Out time for your stay (e.g. 2pm to next day 12pm). The Temporary Access that they provide for the Smart Lock is also probably set according to this time window. If you arrive earlier or wish to leave later than the specified time, you will not be able to unlock the door. Please contact your Host for assistance.
7. Also take note, the first time you tap on the Lock icon, the App will request for your permission to turn on your phone’s Bluetooth function. Once you agree to this, the permission is stored and the next time you launch TimeTec Security App, Bluetooth will be automatically enabled.
8. Finally, after your stay concludes, your access rights will expire and you can choose to keep or uninstall the App, whichever preferred.
FAQ for Users
1. What is the FingerTec Smart Lock and TimeTec Security App?

The FingerTec Smart Lock Series is a range of Bluetooth enabled locks where certain models have up to a total of 5 options to unlock the door: smartphone access via Bluetooth 4.0, RFID card, password, key and fingerprint. The first option is most appropriate for temporary guests, whereby you have to install the TimeTec Security Mobile App in order to send unlock signal via Bluetooth to the Smart Lock.

2. What if I need to Check In early or Check Out late?

Discuss this with the Host so that they can consider whether they are able to accommodate your request. When they agree to give you more time, the Host can always change your permitted Temporary Access time window in the settings so that you will be able to unlock the door earlier and later than the initial allocated time.

3. So does the Lock and App work without Internet? If I do not have Wi-Fi access or mobile data can I still unlock the door?

Yes, the FingerTec Smart Lock itself works offline via Bluetooth. If you temporarily lose Internet connection on your phone, as long as you manage to login to the App (and keep it running), you can still operate in an Offline mode by referring to the last updated records. However due to security reasons, this is only allowed for a short duration. If you somehow run into an extended problem with Internet connection, not to worry, the Host can still arrange to provide you with a password or ID card for verification and access.

4. What if I am not able to unlock the door?

Check your Bluetooth function and if that has already been enabled, check the Lock icon on the Unlock Door screen. If it is displayed in red, this means you are outside the permitted time frame for door access. Please contact your Host as soon as possible.

5. Can I see my own Door Activity or entry-exit records, i.e. how many times I unlocked the door with TimeTec Security App?

Yes, normal users will be able to see their own Door Activity details in an upcoming module called Access Records. This is currently still in development phase and will be released in the near future. Besides that, the Host/ Admin will also be able to see activity details in their Access Records and Notification module, such as the Date and Time for each instance a Smart Lock is unlocked by users.

6. What if I suddenly misplaced or damaged my phone (or battery went flat) and can’t use the App?

Well, if you are not staying there alone, you can borrow your companion’s phone to install the App and unlock the door with your account, assuming the Host only added you as a user. The FingerTec Smart Lock installed by your Host may also come with other options to unlock the door: RFID card, password, key and fingerprint. So don’t worry, if you suddenly can’t use the App, your Host would have prepared a contingency plan to handle this, e.g. provided spare phone/ password/ ID card or even mechanical key for access.

7. What should I do if I suddenly hear a voice prompt that says “Battery is low, please replace”? Will I be able to unlock the door?

The Owner/ Host will usually ensure the battery is replaced before this happens. Even if you hear this, no problem, after the low battery alarm is triggered, the lock will still operate and will only be out of battery in approximately 200 operations. However, we recommend to change the batteries as soon as possible. The lock uses four alkaline AA batteries so there’s probably some spare kept in the house just for this purpose.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.